Training and Services

Training has been identified as a continuing and major issue for the tourism and cultural industries.  We are therefore very pleased to provide our members and readers with this new section to keep you apprised of the latest and most innovative training being offered.

The Binational Tourism Alliance is collaborating with various Academic, Business and Tourism specialists to deliver an array of tourism training:

1) Tourism Pro - modular training for cultural and tourism operators and organizations delivered in partnership with Niagara University as a result of Oishei Foundation funding

2) Binational Niagara Media Fam Tour - in partnership with CVBs and DMOs on both sides of the Niagara River and supported by Empire State Development and the Ontario Tourism Marketing Partnership Corporation

As well, we will list training recommended by our members and provided by other tourism agencies and partners for your ease of reference under our "Partner Training Resources".

We will be contacting our members during January to get their feedback on best training experiences and will incorporate these comments and suggestions into this section.

Niagara University - Hospitality Training & Research Center - "Impacting Arts & Culture"

Niagara University through the Hospitality Training & Research Center is the lead organization in Impacting Arts & Culture.  The Binational Tourism Alliance is a key collaborative partner in this initiative.

The Hospitality Training & Research Center delivers practical hands-on information to staff and management that will build a team focused on good customer service.
The seminars address areas where customer service challenges exist, provide tools so both the internal and external challenges faced will decrease in either severity and/or frequency.

The goals of this initiative are as follows:  for more information and registration, click here

Carnegie Arts Center - Arts Niagara: Professional Development Workshops for Arts Organizations

Arts Niagara presents a series of professional development workshops,
sponsored by the TCA / Carnegie Art Center and  partnering organizations, designed to provide techniques and strategies for addressing current issues faced by arts and cultural organizations.  These workshops present topics which offer tools and skills to meet the challenges of succeeding in today's ever-changing arts and cultural environment. Each workshop has been designed to empower arts administrators to strengthen and expand their resources as well as to provide professional networking opportunities.  for more information and registration, click here