As described earlier in this Training Section, thanks to the Oishei Foundation, the BTA is partnering with Niagara University to delivery Cultural Tourism Training to Western New York culturals beginning in 2007.

Niagara University will deliver Customer Service and Cultural Concierge training components concurrently with the BTA Tourism Pro modules to assist with Cultural Tourism product and service development.  Training will be provided in small class settings, allowing partners to build their professional development networks and put their learnings into practice upon return to the workplace.

We will also provide a variety of on-line training and follow-up resources to our industry partners, set new standards and performance measurements for participants, and report on the progress and improvements being made at a site and community level.

This section will also include training recommendations by our members and contact information for those organizations offering new and innovative training in the U.S. and Canada.

Decoding Ocean Freight in 2010 - Tuesday, March 16, 2010 at ECIDA in Buffalo, NY click here for full details

Creating 1812: Commemoration, National Identity and Role of the Arts Symposium - Friday, April 23 & Saturday, April 24, 2010 in Hamilton, Ontario.  Click here for full details

International Business Seminar - Increase Your International Sales - Tuesday, April 20, 2010 at the UB Center for Tomorrow, Amherst, New York.  Please register with ECIDA, limited seating.  Click here for full details.

United Way of Buffalo & Erie County  -  Non-Profit Training - no new offers at this time

Niagara University - Non-Profit Professional Development Series - click here for more details.  

Niagara University - Hospitality Training & Research Center - "Impacting Arts & Culture"

Niagara University through the Hospitality Training & Research Center is the lead organization in Impacting Arts & Culture.  The Binational Tourism Alliance is a key collaborative partner in this initiative.

The Hospitality Training & Research Center delivers practical hands-on information to staff and management that will build a team focused on good customer service.
The seminars address areas where customer service challenges exist, provide tools so both the internal and external challenges faced will decrease in either severity and/or frequency.

The goals of this initiative are as follows:  for more information and registration, click here